Refund policy

We want you to love your order. If something isn’t quite right, here’s how returns work:

Returns

• Accepted within 14 days of delivery

• Item must be unused, unwashed, and in original condition

• Customer covers return postage (unless the item is faulty)

Exchanges

• Exchange for another size/colour if available

• Customer covers return postage

Faulty Items

• If your item arrives faulty, we cover all postage

• Refund or replacement available

Non-Returnable Items

• Sale items (unless faulty)

• Items showing wear, marks, perfume, makeup, or washing

How to Start a Return

Email hello@evelo.com.au with your order number and we’ll send the return details.